Governing booking of reservations/tours
for the clients
(The Tourist is hereby is requested to read all these
conditions carefully as he/she shall be bound by them)
YOUR CONTRACT:
When any booking is made and it is accepted by us either
on the web or by email, telephonic/fax confirmation
it constitutes a contract between you and Nisarg Holidays.
All bookings are taken on the condition
that you accept these terms and conditions.
SCOPE OF SERVICES:
We are holiday facilitators only. Our role is confined
to selecting and presenting to you hotels that conform
to a certain standard of service, so that you can make
an “informed choice” about the Hotel/Tour
whose services you want to avail of. We act as a medium
through which you can access information about the various
hotels/resorts/palaces, their prices and the packages
they offer. We only select and inspect the services
provided by the independent contractors and have no
control in running any of these services. We cannot
be held responsible for any delayed or improper services
provided by the independent agency and also for any
injury, death, loss or damage which is caused by the
act or default of the management or employees of any
hoteliers, who are the independent entities / contacts
and we have no control over them. We are also not responsible
for the delay or deficiency in services provided by
the hotel or any other service provider or/and any act
or actions of co-travelers or co-passengers. The company
shall in no circumstances what so ever is liable to
the client or any person traveling, for any death, personal
injury, sickness, accident, loss, delay, discomfort
and an increase expenses.
PRICING:
Prices mentioned on the website, brochures etc are subject
to change due to increase in tariffs by hotels, transporters
or other independent contractors or due to the imposition
of new taxes.
Certain hotels charge a security deposit on check in,
which is refundable on check out after deducting any
expense borne by the tourist. All passengers are liable
to pay this deposit.
SITE ACCURACY:
All information given in our website or in our brochures
is based on the information available at the time of
publication. Our site description are of amenities normally
available .We reserve the right to change any brochure
or information on the website before or after your booking
due to any events beyond our control. In case we are
aware of any changes, sufficiently in advance we will
notify you at the time of booking.
GRADATION OF HOTELS:
The “star status” on which the hotels are
graded is based on our evaluation of the quality of
services/amenities they offer and is commensurate to
the pricing of the package. The “star status”
denoted on our website may or may not be the same as
granted by the Central/ State Tourism Board or any other
authority authorized to do the same.
CANCELLATION:
We / Nisarg, apply exactly the same policy of the concern
Hotel / Service provider. Any refund applicable will
be issued only after receiving the same from the Hotel/Service
provider in the form of hard copy.
Any claim or complainant by the client
must be notified to the Company in writing within seven
days of the end of the holiday tour. No claim notified
to this Company beyond this period will be entertained
and the Company shall incur no liability whatsoever
in respect thereof.
ARBITRATION:
For all claims or disputes of whatsoever nature relating
to the Clients, claim of deficiency in service or the
like, the same shall be resolved by a Sole Arbitrator
to be nominated by the Company. The arbitration shall
be in held in Mumbai. The arbitration shall be governed
by the provisions of the Indian Arbitration & Conciliation
Act 1996. |
